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Refund and Returns Policy

At Shopanzil.co, we strive to provide the highest quality products and excellent customer service. However, we understand that sometimes returns and refunds are necessary.

Return Eligibility:

To be eligible for a return or refund, the following conditions must be met:

1. Item is defective or damaged. Items must be returned within 7 days of delivery.

2. Items must be in their original condition, with all original invoice, tags, packaging, and accessories included.

3. Items must not have been used, altered, or damaged.

Return Procedure:

To initiate a return, please follow these steps:

1. Contact our customer service team via Whatsapp – 88602986 within 2days of delivery.

2. Provide your order number, reason for return, and photos of the item(s) if damaged or defective.

3. Receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

Exceptions:

The following items are non-returnable:

1. Personalized or customized products.

2. Intimate or hygiene-related products.

3. Final sale or clearance items.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

Shipping Costs:

Customer is responsible for return shipping costs unless item is defective or damaged.

International Returns:

For international returns, customer is responsible for return shipping costs, duties, and taxes.

Changes to Policy:

Shopanzil reserve the right to modify this policy at any time.

Contact Us:

For questions or concerns about our Return and Refund Policy, please contact us at 88602986.

Acceptance: By making a purchase on our website, you acknowledge that you have read, understood, and agree to our Return and Refund Policy.

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